Mildred Elley has a Default Management Office, to help you with your loans. This office may be reached at 518-429-2624. The U.S. Department of Education Direct Loans Servicing Center can also assist you. You can visit the website: www.myedaccount.com. The U.S. Department of Education is the lender for Direct Loans, Mildred Elley is NOT your loan provider.